Welcome to Panjpar support. Find answers to common questions, troubleshooting tips, and ways to contact us below.
Frequently Asked Questions
How do I play Panjpar?
Panjpar is a traditional Afghan attack-and-defend card game. Here is the quick version of the rules:
- Goal: Be the first player to get rid of all your cards.
- Setup: Each player gets 5 cards. One card is revealed to set the power suit (trump). One player guesses red or black; a correct guess attacks first.
- Attack: Play 1 card, 3 cards (a pair + 1), or 5 cards (two pairs + 1).
- Defend: Beat each attack card with a higher card of the same suit, or use a power card. Power cards must be beaten by higher power cards.
- Pick up: If you cannot (or choose not to) defend all cards, pick up the undefended attack cards.
- Draw: After each battle, players draw back to 5 cards. Attacker draws first. Drawing ends when the stock is empty.
- Endgame: No more drawing. You cannot attack with more cards than your opponent holds. First player to empty their hand wins.
Do I need an account to play?
No account is required for single-player mode. To access online multiplayer features, you'll need to
sign in using Sign in with Apple.
How do I play with friends online?
After signing in, go to Multiplayer → "Invite a Friend" → "Share Invite Link" to message
them. If they have the app, the link opens Panjpar on the Add Friend screen with your code filled in.
They add you, and you accept. If they already have a friend code, you can search it directly within the
app and add
them. If they do not have the app, the link opens the Panjpar website to download it.
How do I earn coins?
You can earn coins by winning games, completing achievements, and watching optional rewarded ads.
Coins can be used to unlock cosmetic items like custom card backs and table designs.
How do I remove ads?
You can purchase "Remove Ads" or the "Premium Pack" from the in-app shop. The Premium Pack removes
non-rewarded ads and unlocks all cosmetic items. You can still watch rewarded ads to earn coins if you
choose.
How do I restore my purchases on a new device?
Your purchases are tied to your Apple ID. On your new device, open the app, go to Settings, and tap
"Restore Purchases." Make sure you're signed in with the same Apple ID you used for the original
purchase.
Does Panjpar collect my personal data?
Panjpar stores game progress locally on your device. For online multiplayer, we use Firebase (by
Google) to facilitate matchmaking. We display ads via Google AdMob unless you've purchased ad removal.
For full details, see our Privacy Policy.
Can I sync my progress across devices?
Yes. By default, Panjpar syncs your profile via iCloud. This includes coins, unlocked items, user
statistics, and default preferences (like language and difficulty). You can turn off iCloud sync in
iOS Settings → [Your Name] → iCloud → Show All → Panjpar. Multiplayer gameplay data
syncs through Firebase. Single-player game progress does not sync.
Is there a chat or messaging feature?
No, Panjpar does not include chat or messaging. All online interactions are limited to game invites
and gameplay.
Troubleshooting
Online Multiplayer Connection Issues
Problem: Can't connect to online multiplayer or see friends.
- Check that you have a stable internet connection (Wi-Fi or cellular data)
- Make sure you're signed in with Apple (check the multiplayer menu)
- Restart the app and try again
- Check if your friend is online and connected
- Verify that you have the latest version of Panjpar from the App Store
Purchase Restoration Not Working
Problem: "Restore Purchases" doesn't restore my ad removal or premium pack.
- Verify you're signed in with the same Apple ID used for the original purchase
- Make sure you have an active internet connection
- Try restarting the app after restoring
- If the issue persists, contact Apple Support for App Store purchase issues
Sign in with Apple Issues
Problem: Can't sign in or getting authentication errors.
- Make sure you're signed in to iCloud on your device (Settings → [Your Name])
- Check that Sign in with Apple is enabled (Settings → [Your Name] → Password & Security → Apps Using Apple ID)
- Restart your device and try again
- Update to the latest version of iOS
Ads Not Displaying or Rewarded Ads Unavailable
Problem: Can't watch ads to earn coins.
- Ad availability varies by region and time
- Make sure you have an internet connection
- Try again later if rewarded ads are temporarily unavailable
- Check that you haven't disabled ad tracking entirely (this may limit ad availability)
App Crashes or Performance Issues
Problem: App is slow, freezing, or crashing.
- Make sure you have the latest version of Panjpar from the App Store
- Update your device to the latest iOS version
- Close other apps running in the background
- Restart your device
- Free up storage space on your device (Settings → General → iPhone Storage)
- If crashes persist, delete and reinstall the app (note: this will erase local progress)
iCloud Sync Not Working
Problem: Preferences aren't syncing across devices.
- Check that iCloud is enabled for Panjpar (Settings → [Your Name] → iCloud → Show All → Panjpar → toggle on)
- Make sure you're signed in with the same Apple ID on all devices
- iCloud sync only applies to preferences (language, difficulty, card back) — not game progress or statistics
Lost Game Progress
Problem: My progress or unlocks disappeared.
- Matches are short and stored locally, so if you leave a game it is not saved
- Coins and unlocked content are saved via iCloud, even if the app is deleted
- If you disable iCloud sync, delete iCloud data, and delete the app, unlocks will be lost (coins remain)
- Purchases (like ad removal) can be restored via "Restore Purchases" in Settings
Contact Support
Still Need Help?
If you can't find the answer to your question or need further assistance, we're here to help.
✉ support@engelbaher.com
For privacy-related inquiries, see our Privacy Policy.
For terms and conditions, see our Terms of Service.